Privacy Policy

1. Information We Collect

Contact Information

When you contact us for services, we collect:

• Name and contact details (phone number, email address, mailing address)
• Property location requiring service
• Nature of the service needed
• Emergency contact information

Service Information

During service delivery, we may collect:

• Property details and access information
• Insurance information (if applicable)
• Documentation related to the incident or contamination
• Photographs and reports for service documentation
• Payment and billing information

Website Usage

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website or search terms used
• Device type and operating system

2. How We Use Your Information

We use your information solely for legitimate business purposes:

• Service Delivery: To provide biohazard remediation services, schedule appointments, and communicate about your service needs
• Documentation: To create service reports, maintain records, and provide documentation for insurance or legal purposes
• Billing: To process payments and maintain financial records
• Communication: To respond to inquiries, provide updates, and send service-related information
• Compliance: To meet legal, regulatory, and insurance requirements
• Improvement: To improve our services and customer experience

3. Confidentiality and Discretion

We recognize that our services often involve sensitive situations. We maintain strict confidentiality:

• All service details are kept strictly confidential
• We use unmarked vehicles and discrete uniforms
• Employee access to client information is limited to those directly involved in service delivery
• We do not discuss client situations with third parties except as required by law or with your explicit consent
• All employees sign confidentiality agreements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share information (e.g., with your insurance company)
• Service Providers: With licensed waste disposal facilities and other service providers necessary to complete our work
• Legal Requirements: When required by law, court order, or government regulation
• Law Enforcement: When cooperating with law enforcement investigations (e.g., crime scene cleanup)
• Emergency Situations: To protect health and safety in emergency circumstances

5. Data Security

We implement comprehensive security measures to protect your information:

• Secure storage of physical and digital records
• Encryption of sensitive electronic data
• Limited employee access based on job requirements
• Regular security training for all staff
• Secure disposal of records when no longer needed
• Regular security audits and updates

6. Data Retention

We retain your information only as long as necessary for business and legal purposes:

• Service records: Maintained for 7 years (or as required by law)
• Financial records: Maintained per IRS and accounting requirements
• Insurance documentation: Maintained per policy requirements
• Marketing communications: Until you opt out or request removal

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we use your information

To exercise these rights, contact us at [email protected] or call (623) 207-7553.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: